In line with UK Government advice as well as that of the authorities in our host countries, we have suspended all overseas holidays and charters up to 30th April. We are contacting all those guests affected individually to discuss the various alternatives on offer. In most cases, we are encouraging our guests to re-book later either this year or if required, also 2021, all with no cancellation penalties or change fees.
For those affected in some way, who are unable or unwilling to travel, we are allowing changes to travel dates at no cancellation penalty (subject to the airline policy or local charter company policy where applicable) and this can include dates in 2021. We will review each individual booking at an appropriate time. If you wish to discuss your arrangements, please contact us by email, but given that we are currently busy with those scheduled to travel in April & May, please bear with us if we are slow responding.
We will update this page as more information becomes available.
Holidays booked for summer 2020 - We are monitoring the situation closely through all available channels and will inform our guests as soon as possible if there are any changes in our host countries or to FCO advice. If there is a major change, we will inform those guests who are travelling earlier first. we are working approx. 30 days ahead of your departure date.
What if my holiday is affected? Our commitment to a personal service doesn’t end with your booking – we will do our best to offer you maximum flexibility – this will vary from booking to booking, and our team will work to offer you the best option for your holiday and circumstances.
Deferring booked holidays - We work with many suppliers, hotels, airlines and agencies – talk to us about your booking and we will give you latest information on what deferment is possible in your personal case.
Flight Cancellations - If your flight is booked through us and is cancelled or changed, we will get in touch. If you have booked your own flight and this is cancelled or changed please get in touch and we will do our utmost to work out alternative arrangements.
What is the situation with refunds - Given the very large number of holidays that have already been curtailed with many more to follow in this unprecedented crisis, we are encouraging guests to re-book for a later date or if this cannot be decided yet, to accept a credit note which can be applied to a later booking. The credit note will still benefit from financial protection under the ATOL schemes and does not disqualify you from receiving a refund later if you change your mind. This is in line with ABTA guidelines recognising that payment of large numbers of refunds now would be unsustainable for any company.
How are we keeping your money safe ? -We would like to remind you our flight inclusive package holidays are ATOL protected . More information can be found on that ATOL website: https://www.caa.co.uk/ATOL-protection/Consumers/About-ATOL/
How soon are holidays expected to return to normal ? -The situation is constantly changing so it is almost impossible to predict when holiday departures will recommence. Several airlines have announced that flights are suspended up to the end of May, indicating that they are gearing up to a re-start in June. It should be noted though that the decision to re-start will depend not only on UK Government advice and lifting of restrictions but also those applicable in the destination countries.