In line with UK Government advice as well as that of the authorities in our host countries, we have re-started operations in all our main destinations in the Med. From the 1st July, Greece has re-opened its borders and tourist establishments, and there are now direct flights from Europe to several regional Greek airports, though direct flights from the UK will resume after July 15th. Croatia, Italy, Spain and Turkey have also confirmed that they are now open to visitors.
Quarantine requirements on arrival or on return to the UK from most European countries including Greece, Croatia, Italy France and Turkey have just been lifted, whilst the Foreign Office Travel advice has also been adjusted accordingly. On this basis, have re-started skippered and bareboat charters in these countries as well as tuition and cabin charter, with flotillas restarting from July 4th in Greece and Croatia and Beach Clubs are already open. We are continuing to contact all those guests affected by flight cancellations and other restrictions individually to discuss the various alternatives on offer. In most cases where holidays have been cancelled, we are encouraging our guests to re-book at a later date either this year or if required, also in 2021, all with no cancellation penalties or change fees.
At present, with restrictions for the UK originating guests having been generally lifted, most holidays operating from July onwards are scheduled to go ahead as normal, For those affected in some way, or who are unable or unwilling to travel regardless of your 2020 departure date, we recommend you contact us as soon as possible to discuss the options open to you. Whilst we have allowed some flexibility on collecting holiday balances where these are overdue. our fleet owner partners will no longer hold yachts indefinitely, so we must now insist on the timely settlement of holiday balances.
If you wish to discuss your arrangements, please contact us, and we will happy to advise on the current situation and what we can do to help.
We will update this page as more information becomes available.
Holidays booked for summer 2020 - We are monitoring the situation closely through all available channels and will inform our guests as soon as possible if there are any changes in our host countries or to FCO advice. If there is a major change, we will inform those guests who are travelling earlier first. we are working approx. 30 days ahead of your departure date.
What if my holiday is affected? Our commitment to a personal service doesn’t end with your booking – we will do our best to offer you maximum flexibility – this will vary from booking to booking, and our team will work to offer you the best option for your holiday and circumstances.
Deferring booked holidays - If your holiday with us has been cancelled, we hope you will choose to defer your holiday to a future date rather than cancel completely. If your holiday is scheduled to go ahead but you wish to defer, please note that you may incur penalties. We work with many suppliers, fleet owners, hotels, airlines and agencies – talk to us about your booking and we will give you the latest information on what may be possible in your case.
Flight Cancellations - If your flight is booked through us and is cancelled or changed, we will get in touch. If you have booked your own flight and this is cancelled or changed please get in touch and we will do our utmost to work out alternative arrangements.
What is the situation with refunds - Given the very large number of holidays that have already been curtailed with many more to follow in this unprecedented crisis, we are encouraging guests to re-book for a later date or if this cannot be decided yet, to accept a credit note which can be applied to a later booking. The credit note will still benefit from financial protection under the ATOL schemes and does not disqualify you from receiving a refund later if you change your mind. This is in line with ABTA guidelines recognising that payment of large numbers of refunds now would be unsustainable for any company.
How are we keeping your money safe ? -We would like to remind you our flight inclusive package holidays are ATOL protected . More information can be found on that ATOL website: https://www.caa.co.uk/ATOL-protection/Consumers/About-ATOL/
How soon are holidays expected to return to normal ? -The situation is constantly changing so it is almost impossible to predict when holiday departures will recommence. Several airlines have announced that flights are suspended up to the end of May, indicating that they are gearing up to a re-start in June. It should be noted though that the decision to re-start will depend not only on UK Government advice and lifting of restrictions but also those applicable in the destination countries.