General Information & Booking Conditions

WHATS INCLUDED IN THE PRICE - FLOTILLA, BAREBOAT CHARTER, VILLA HOTEL HOLIDAYS

• Fully equipped charter yacht / villa / hotel for the duration of the holiday (as confirmed of the Holiday confirmation).
• The services of Sunscape representatives and our local agents.
• A full water tank on yachts and a spare gas container.
• One full fuel tank on flotilla holidays.
• Starter pack of provisions and cleaning materials on all yachts and villas.
• All local taxes (Except in Croatia at £1 per person per day).
• Where hotel rooms are provided we will confirm the board basis and duration of stay.
• Sunscape Trip Notes (One per booking)
• One Barbecue or Cold Buffet (2 weeks flotilla holidays only)

NOT INCLUDED IN THE PRICE

• Fuel – Your yacht will be provided to you with a full tank of diesel and should be returned by you full.
• Mooring fees on our yachting holidays when the yachts are away from their home port.
• End Cleaning – This is a local charge which varies from yacht base to yacht base and can be seen under the relevant Yacht charter section within this brochure.
• Rental of outboard engines, windsurfers, spinnakers, Charges for a skipper and hostess (available at a supplement and shown on the Holiday confirmation)
• Drinks & food unless specified, excursions, visas (£10 per person on entry into Turkey).

WHATS INCLUDED IN THE PRICE – GULET HOLIDAYS & SCHOONER CRUISES

• We will confirm whether the vessel is chartered for your sole use or on a berth/cabin basis.
• We will confirm on the Holiday confirmation whether any Meal arrangements are included.
• Your Holiday confirmation will confirm whether any amount of fuel is included for each days cruising.

WHEN A FLIGHT IS INCLUDED

• Return UK flight
• All airport taxes and fuel surcharges
• Overseas transfers between airport and your yacht on flotilla. Transfers are available at a supplement for Bareboat, Gulet, Schooner and Villa or Hotel stay and will be shown separately on your Holiday confirmation.

Bareboat yacht charter and Villa rental rates are quoted per week and exclude flights and overseas transfers, which we can arrange at competitive rates. Our hotel rooms are quoted per person for seven nights accommodation based upon two persons sharing a twin bedded room.

CHILD DISCOUNT

We offer a discount for children under the age of 16 on the date of return travel of £100 per child in the period 01 May – 20 July and 05 September – 30 October and a discount of £50 per child on all other dates. These discounts are limited to one child per full fare paying adult.

SECURITY DEPOSITS

A Security deposit may be required for either the villa stay or yacht charter and is shown under the relevant yacht charter selection within this brochure. The deposit is fully refundable less any amount for losses or damages incurred. You may elect to pay the Yacht Security Insurance or Damage Waiver before you travel, which will permit you to claim a full refund of any deductions made from the Security deposit.

QUALIFICATIONS & SAILING EXPERIENCE

Gulets, schooners and skippered yachts are provided with professional skippers and crew and therefore no previous sailing experience is required.

Skippering a charter yacht is immensely enjoyable, but does require some previous sailing experience possibly gained by regularly cruising or racing in home waters, a previous yacht charter and or having gained a suitable yachting qualification, such as an RYA Coastal Skipper certificate or the equivalent. In many cases local port authorities now wish to see that a second crewmember has a qualification of competent crew level or greater. The larger bareboats require skippers with experience of handling yachts of a similar size to that being chartered and an internationally recognised qualification such as an ICC qualification. In all cases original certificates should be taken with you. Should you have any concerns regarding the suitability of a particular holiday, yacht or cruising area, then please call our reservation team, who will be pleased to discuss the options available to you.

BOOKING FORM

You may download a Booking form from our website or request one to be posted to you. We will use the information that you provide us on this form to assist Sunscape, our agents and persons in authority responsible for the provision of your holiday arrangements. It is therefore important that the party leader making the booking completes the sailing experience section on the booking form and includes all crew names and passport detail. Sunscape cannot accept liability or responsibility for expenses incurred by you, should a person in authority deem it necessary to provide a professional skipper to assist you in sailing/motoring the chartered vessel during your holiday.

EMBARKATION AND JOINING INSTRUCTIONS

If you are taking a flight and transfer package arranged by Sunscape the transfers to the yacht base will be provided, however if you are making your own travel arrangements, then the yachts location and our agents contact details will be provided to you with your final Holiday confirmation. You can usually embark your charter yacht at or shortly after 18:00 hrs (Official Embarkation or Joining Time). The yacht or villa will have been cleaned and presented to you in a safe / seaworthy condition with a full inventory of equipment, the yacht will have a full tank of fuel, water, gas and bed linen provided. Towels are provided on our gulets, but not on charter yachts. Further details on what to take with you, checking-in procedures and itinerary information will be provided with your travel documentation.

ITINERARIES

The flotilla and schooner cruise itineraries shown in this brochure are intended as a general guide. Your skipper has responsibility for the safety of all persons, the vessels and its equipment at all times, they are permitted to vary the itinerary sailed if in their opinion the weather or operating conditions make it necessary.

YACHT INVENTORIES

Our yachts are thoughtfully designed and comprehensively equipped with an inventory carefully chosen for Mediterranean sailing holidays. Aboard each yacht you will find: Adult and children size buoyancy aid/life jackets. The charter yachts, additionally have life harnesses, an inflatable dinghy, a pilot book, navigation charts and equipment, cooking utensils and a full set of bed linen. Villas and hotels are provided with towels and bed linen.

The inventory and specifications described within this brochure are given as a general guideline and a fair representation of the yachts, villas and hotels available from Sunscape and through our Suppliers/agents. Specifications may change from one supplier to another. If confirmation of specific equipment is required on a particular yacht or villa we will be pleased to provide this in writing.

PROVISION OF YACHT / ACCOMMODATION

Sunscape act as an agent for a number of holidays featured in this brochure. Your Holiday Confirmation / ATOL Receipt will indicate who the contracted provider is for your holiday arrangements.

BOOKING CONDITIONS

Your contract is made with Jedlake Ltd trading as Sunscape Yachting (Company No. 04193516, ATOL No. 6899) whose principal place of business is at 4E Beaufort Road, Reigate, Surrey, RH2 9DJ. These booking conditions have been formulated as a result of our responsibilities under law. They do not affect your statutory rights. Your Holiday Contract: When you make a booking, you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any moneys from you towards the booking or upon the issue of our Confirmation / Invoice. You should check this carefully to confirm that it matches what you booked. These conditions in conjunction with the information set out in this brochure form the entire agreement between yourself and the company. We hold an Air Travel Organiser’s Licence number 6899 issued by the Civil Aviation Authority which provides for your financial protection and, if applicable, repatriation, in the event of our insolvency. We are also members of the British Marine Federation (BMF) and in turn the Marine Leisure Association (MLA).

Making a Booking: When you or your travel agent make a booking with us and we accept it, you must immediately pay a deposit of £150 per person, certain yacht charters may require an additional deposit. (The required amount will be advised at the time of booking) together with any applicable insurance premium. A Confirmation/Invoice will then be sent to you or your travel agent setting out the balance due which must be paid no later than two months prior to departure. Payment may be made by cheque, debit or credit card. Credit card payments are subject to a 2% handling fee. If you are departing within two months, then the total holiday cost including any insurance premium is payable in full upon booking. If the balance is not paid on time, we reserve the right to cancel your travel and accommodation arrangements and levy the cancellation charges set out in Condition 5 below. The agent on our behalf holds any moneys that you pay to your travel agent at all times.

You may make changes to your booking. We will do our best to accommodate your need to make changes to your holiday arrangements. A £25 Amendment fee is made for each change to your booking.

If You Cancel Your Booking: You or any member of your party may cancel your holiday at any time providing that the cancellation is made in writing by the person who made the original booking and is communicated to us either direct or via your travel agent. You will receive a refund of the amount paid (excluding any insurance premiums and amendment charges) less the cancellation fees specified below. When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only, however under occupancy charges will apply to those remaining persons within the group.

If We Amend Your Booking: Occasionally changes may need to be made which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers set out in publicity material are subject to change and all details given to you are for guidance only. Confirmed dates and times will be as shown on your ticket. Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is one made to your travel arrangements before departure involving change of UK departure or arrival airport, outward or return flights being rescheduled by more than 12 hours, or by substitution of accommodation originally booked with one of a lower grade or size of vessel. If we alter the airline, aircraft type operating your flight or routing this is not a material change and we will be under no obligation to notify you of any such change in advance.

It is possible that we may be advised that the reserved yacht/accommodation may not be suitable or available to you upon arrival in resort. If this happens, we will endeavour to provide accommodation of at least the same standard in the same resort area.

IMPORTANT NOTICE

We are not responsible for changes beyond our control, such as technical or maintenance problems with means of transportation, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity. Compensation arrangements do not apply in these circumstances.

1. If We Cancel Your Holiday: We reserve the right in any circumstances to cancel your holiday. However, in no case will we cancel your holiday less than 2 months before the scheduled departure date unless it is for reasons outlined in the Important Note above or for late or non-payment by you. If we have to cancel your holiday (for reasons other than those beyond our control or for late or non-payment by you), we will offer you either: (i) an alternative holiday of comparable type, though if the alternative offered is at an additional cost, the difference will be payable by you or (ii) a full refund of all moneys paid. In either case, this will be the only recompense due to you.

   Our Liability: We accept responsibility for the negligent acts and/or omissions of our employees, agents, sub-contractors and suppliers while acting within the scope of or in the course of their employment with us and for any deficiencies in the services we are contractually obliged to provide or the failure of such services to reach a reasonable standard. In any such case our liability shall be limited to a maximum of the original holiday cost. We do not accept responsibility in respect of death, bodily injury or illness of any person taking one of our holidays except when caused by the negligent acts and/or omissions of our employees, agents, sub-contractors and suppliers while acting within the scope of or in the course of their employment agency contract of supply or sub-contract, although where the services in question consist of carriage by air, by sea or rail or the provision of accommodation, the limit of our liability shall be as provided for under applicable law and/or international convention.

2. Documentation: Where travel and health documents are necessary to comply with the requirements of any country you may wish to visit, then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or other financial penalty being imposed upon us then you shall reimburse us accordingly. You must ensure by consulting your own doctor if necessary of specific precautions deemed prudent for the country/resort you intend to visit and the appropriate medications/inoculations complied with.

3. Conditions of Carriage/Accommodation: We are neither a carrier nor a provider of accommodation. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. The liabilities of air and sea carriers are generally subject to and governed by one or more International conventions. When you book accommodation (whether provided or not) its availability by provision is subject to the “house rules” of the hotel or other accommodation providing or undertaking to provide such accommodation.

4. Flight Delays: While we try to avoid flight delays, unfortunately they occasionally happen. The airline, tour operator or main carrier responsible for the provision of your air travel may issue food vouchers or refreshments. It may also be possible for you to make an insurance claim for any flight delay.

5. Contract: We reserve the right in our absolute discretion to terminate your holiday arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you. If you or any member of your party wilfully, recklessly or negligently damages any accommodation, property, harm a person, or cause delay to or diversion of any flight, cruise or other means of transport, you agree to compensate us for any loss we may suffer, including legal costs.

6. Unused Services: No refund will be due to you in respect of non-utilisation of any part of the travel arrangements made for you.

7. Insurance: We cannot stress enough the importance of you taking out adequate holiday insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas, loss or damage to luggage and personal liability claims against you. Should you elect not to effect suitable travel insurance cover despite this advice, then you undertake on behalf of yourselves and all members of your party to indemnify both ourselves and our overseas agents and representatives (as applicable) for any costs that arise which would otherwise have been met had such insurance cover been taken out.

8. Complaints: We do our very best to ensure that your holiday arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest opportunity, if necessary by calling our UK office from wherever you may be. If a problem arises during your holiday, it is important that you advise the supplier and/or our representative at the earliest opportunity who will endeavour to put things right. If your complaint cannot be resolved locally you should advise us within 28 days of the incident, in writing, giving your original booking reference number and all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure, we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and hopefully rectify any problems.

9. Applicable Law: This contract between us and these booking conditions are governed by and construed in accordance with English Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of England, Scotland and Wales.

COMPANY INFORMATION

Jedlake Limited
Registered in England No. 04193516

Registered Address:
Lower Ground Floor
57 Windmill Street
Gravesend
Kent
DA12 1BB

VAT No: 7705792 05